Customer Service

Shipping Information

All orders of 1 box or less (including satchels)

If you are buying 1-10 workplace/home kits or 1-5 workplace/home plus kits, or 1-10 vehicle/explorer kits or 1-20 handy kits, then we will ship your order with Australia Post Eparcel + signature. You will receive an automatic tracking email from Australia Post that lets you know your tracking # and it will keep you up to date during the transit of your kit/s. Make sure you have correctly entered your email address!

What is our expected handling/processing time?

We dispatch kits on a Monday, Wednesday and Friday morning. We process orders the night before by about 9pm. So if you are outside of this cut-off, then your order will be shipped on the next dispatch day.

How long does delivery take?

Delivery typically takes 2 - 5 business days from dispatch. We are based on the East Coast of Australia, so dispatch to Sydney and Eastern states are quicker than Western Australia. Western Australia turnaround is typically 5-6 days.

How can you find out where your KIT is?

Australia Post will send through an automatic tracking # so you will know exactly where your item is along the way. You can even arrange for a safe drop by interacting with the email and Australia Post's system.

What happens if you haven’t received your KIT after 6 business days from the date of dispatch?

Track the status of your delivery using the tracking number you were sent
Sometimes your KIT may be waiting collection at your local Post Office,
If there has been an error with your Order or the tracking details have not been updated and it is greater than 6 business days then please email us at sales@whsfirstaidkits.com so we can assist you in locating your Order

Orders of more than 1 box - TNT dispatch

If you have purchased more than 1 box worth of products, then we will ship it with TNT. TNT only delivery to physical addresses. You cannot use a PO BOX. This will hold up your delivery if you use a PO BOX.

What is our expected handling/processing time?

Your Order will be dispatched on the Monday, Wednesday or Friday following your Order being received.

How long does delivery take?

Delivery typically takes 3 - 7 business days from the date of dispatch. If you are located in far north QLD or Western Australia, delivery time will be at the longer end of the delivery window

How can you find out where your KIT is?

TNT will send you an email with your tracking number and a link to their tracking portal so you can find out exactly where your kit is.

What happens if you haven’t received your KIT after 7 business days from the date of dispatch?

Check status of your delivery by following the steps in the email that TNT automatically sent you with your tracking information
Sometimes your KIT may be waiting collection or you may need to make an arrangement with TNT for your KIT to be redelivered as they may have missed you on their first attempt.
If there has been an error with your Order or the tracking details have not been updated and it is greater than 7 business days then please email us at sales@whsfirstaidkits.com so we can assist you in locating your order

Free Shipping for Orders in Australia Over $40

We offer free shipping to anywhere in the in Australia for orders of $40.00 or more. Orders under $40.00 will incur a $7.50 flat rate fee.

$25 Flat Rate International Shipping

We offer a $25 flat rate for International orders under 5KG. Contact us for orders over 5kg.

Returns Policy

We are so confident that you'll be happy with our First Aid Products that we offer a 30 day money back guarantee when buyers ship the goods back to us (at the buyer’s expense). Please contact our Customer Service Team by email on sales@whsfirstaidkits.com with any queries or concerns you may have about your Order.

Payment

We use PayPal to process all our online orders. You can still make a payment as a guest using the paypal system without having your own paypal account. It simply acts as our secure portal to take credit card payments.

What if I don't have a PayPal account?

Don't worry, you can still make a payment with your credit card using paypal even if you do not have an account. Just follow the prompts to checkout as a guest. This Is one of the safest and secure methods available to make payment over the internet.

First Aid Kit Selection and Compliancy

Which First Aid Kit do I need for my workplace?

11 people work at my office, which KIT do I need? You need the Survival First Aid KIT which is compliant for offices where 0-100 persons work.
10 people work at my office, which KIT do I need? You need the Traveller First Aid KIT which is known as a type C KIT. This is compliant for offices where 0-10 persons work. It also makes your car workplace compliant.
Is the HANDY KIT workplace compliant? No the Handy KIT is not a workplace compliant first aid KIT. It is however a very handy KIT for family use, small trips and sport.
What's included in the Workplace First Aid KIT? The Survival First Aid KIT, a plastic first aid wall bracket and an emergency first aid handbook.